RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to origin or the shipper's address. 

You can now find three classifications for your return orders.

  • Initiated
  • Delivered 
  • Acknowledged

To locate these tabs:

  • Go to Shipments in the left panel
  • Click on RTO from the top level tabs


  • Initiated: All those orders for which RTO has been initiated can be viewed in the Initiated tab.
  • Delivered: The return orders that have been delivered to the origin can be seen in the Delivered tab.
  • Acknowledged: Once you raise an acknowledgement for the delivered return order, they move to the Acknowledged tab.