NDR Escalation

What is NDR?
NDR stands for Non-Delivery Report and which shows orders in their undelivered status. A seller needs to take an action whenever an NDR raised on his/her pa...
Wed, 6 Feb, 2019 at 3:01 PM
How to Process an NDR?
When an NDR raised on the panel, you have two options to process it: 1. Opt for a Reattempt 2. Opt for RTO (Return to Origin) 1. When you opt ...
Mon, 6 Sep, 2021 at 2:32 PM
What is the process time for NDR?
We request you to take action on your NDR shipments at the earliest or within 24 hours. It will help in forwarding your information to the courier in real-t...
Fri, 13 Nov, 2020 at 12:17 AM
How to escalate my NDR reattempt request?
If you want to escalate your NDR reattempt request, please follow the steps below: 1. Log in to your account and go to "Shipments" from the le...
Mon, 6 Sep, 2021 at 2:33 PM
How many attempts will be made by the courier company to deliver my order?
We provide a maximum of three attempts to deliver your order. However, it also depends on the selected courier partner and NDR reason. In general, most cour...
Fri, 13 Nov, 2020 at 3:05 PM
How long does it take for an action to be implemented on my undelivered shipment?
Generally, courier takes action within 24 to 48 hours on your undelivered shipment.
Fri, 13 Nov, 2020 at 2:52 PM
How does the Contact Buyer functionality work?
You can now contact your buyer directly from your Shiprocket account to ask if they want a reattempt for their undelivered order or not. You can also use th...
Thu, 14 Jan, 2021 at 6:14 PM