You can connect with the Shiprocket support team via chat, email, or call 


  • Chat - Say hello to us via chat for a faster resolution. It's available at the bottom-right corner of your Shiprocket panel.

  • Email - We recommend you to write an email in case you wish to contact us during offline hours. You can also write to us if you have over one query.

  • Call - We recommend you to connect over a call if you have a time-sensitive concern and it needs to be addressed immediately.

  • Create a Ticket - You can also create a ticket from your Shiprocket panel if you are looking for fast resolutions on your query.

Please note that the support team is available from Monday to Sunday between 7am to 12am (except Govt. holidays).


Find the Shiprocket Support Escalation Matrix below for your reference:


Help Desk Line9266623006Call from your registered mobile number
Email Supportsupport@shiprocket.inWrite us from your registered email id
Escalation Deskescalation@shiprocket.inWrite us with Ticket number in case you are not
satisfied with the reply shared by the support team.
Feedbackfeedback@shiprocket.inShare your feedback if you are satisfied or
unsatisfied with the Shiprocket support.