You can connect with the Shiprocket support team via chat, email, or call 

  • Chat - Say hello to us via chat for a faster resolution. It's available at the bottom-right corner of your Shiprocket panel.

  • Email - We recommend you write an email in case you wish to contact us during offline hours. You can also write to us if you have over one query.

  • Call - We recommend you connect over a call if you have a time-sensitive concern and it needs to be addressed immediately.

  • Create a Ticket - You can also create a ticket from your Shiprocket panel if you are looking for fast resolutions on your query.

Please note that the support team is available between 09:00 AM to 07:00 PM on all 7 days of a week (except Govt. holidays).

Find the Shiprocket Support Escalation Matrix below for your reference:

Help Desk Line9711623070Call from your registered mobile number
Email Supportsupport@shiprocket.inWrite us from your registered email id
Escalation Deskescalation@shiprocket.inWrite us with Ticket number in case you are not
satisfied with the reply shared by the support team.
Feedbackfeedback@shiprocket.inShare your feedback if you are satisfied or
unsatisfied with the Shiprocket support.