Customer Support

Shipment Pickup 13

• What if my pickup is delayed?
• What are the different stages of Pick up in ShipRocket Panel ?
• Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
• Why do I get a pickup error?
• How can I track my out for pickup shipments?

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Eway Bill 6

• Do I need to upload an Eway Bill for my shipment? How do I do it?
• Mandatory details required for uploading an Eway Bill
• I want to update my existing Eway Bill
• How to upload Eway Bill for an RTO shipment?
• What happens if I don’t upload an Eway Bill for my RTO shipment?

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Pickup ID 11

• What is a pickup ID?
• How do I find my pickup ID?
• Can shipments be moved from one pickup ID to another?
• Can I still use Manifest ID to escalate pickup delays?
• What is the difference between a pickup ID and a Manifest ID?

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Pickup Schedule 3

• How do I schedule a shipment pickup for a future date?
• Can I schedule my pickup on any date?
• Can I change the date of my scheduled pick-up?