Customer Support

Products Management 6

• How do I add a single product to master catalog in Shiprocket?
• Why do we require product categories?
• What is Mapped And Unmapped Product?
• What do we mean by a default category?
• What is a HSN code? Why do we require it?

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Inventory Management 4

• What do we mean by SKU?
• Where can I see the inventory report?
• Does Shiprocket support inventory management?
• How do I link my sales channel catalog to my master catalog?

Bulk Import & Export 4

• How to Import your master catalog to Shiprocket?
• How to use the ShipRocket on Shopify App Store to automatically bulk process my orders?
• How do I create Manifest in Bulk?
• How do I bulk import orders from sales channels?

Package Master 12

• Package Master: How many pictures do I need to upload?
• How much time does it take to get approval for my package request?
• What happens if my package request gets rejected?
• Is there a way to set a package alert on Shiprocket?
• Can I update an old package?

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