NDR and RTO

What is NDR?
The term "NDR" stands for Non-Delivery Report, which is a mechanism that displays orders in an undelivered status. It is important for you to take...
Mon, 16 Jan, 2023 at 1:49 PM
How to Process an NDR?
When an NDR is raised on the panel, you have multiple options to proceed: 1. When you opt for 'Reattempt’ Request You can update the buyer deta...
Mon, 16 Jan, 2023 at 4:48 PM
What is the process time for NDR?
We request you to take action on your NDR shipments at the earliest or within 24 hours. It will help in forwarding your information to the courier in real-t...
Mon, 16 Jan, 2023 at 4:35 PM
How to escalate my NDR reattempt request?
Follow the below steps to escalate your NDR reattempt request:   Step 1: Log in to your account and go to "NDR" from the left menu bar.   ...
Mon, 16 Jan, 2023 at 4:44 PM
How many attempts will be made by the courier company to deliver my order?
We provide a maximum of three attempts to deliver your order. However, it also depends on the selected courier partner and NDR reason. In general, most cour...
Mon, 16 Jan, 2023 at 4:50 PM
How long does it take for an action to be implemented on my undelivered shipment?
Generally, courier takes action within 24 to 48 hours on your undelivered shipment.
Tue, 12 Apr, 2022 at 3:48 PM
How does the Contact Buyer functionality work?
You can now contact your buyer directly from your Shiprocket account to ask if they want a reattempt for their undelivered order or not. You can also use th...
Mon, 16 Jan, 2023 at 5:03 PM
Do I get to Re-Escalate, if the delivery has not been attempted on the previous escalation raised?
Yes, of course! To Re-Escalate your previously raised escalation for delivery reattempt, please follow the steps below: Step 1: Log in to your accou...
Mon, 16 Jan, 2023 at 5:16 PM
What is the RTO score feature for you?
RTO score feature is an in-house data analytics product built on 1 billion data points. It helps you to identify high or low risk orders and make calculativ...
Fri, 3 Feb, 2023 at 4:07 PM
How can I enable or disable RTO score?
To enable or disable the RTO score, follow these steps: Step 1: Go to the settings menu. Step 2: Locate the Shipment feature section. ...
Fri, 3 Feb, 2023 at 4:13 PM