Weight Panel

Why there is a weight discrepancy pop up on my screen?
Weight discrepancy arises when there's a difference between the weight given by the seller and the courier company. During this period, Shiprocket put ...
Tue, 12 Apr, 2022 at 3:45 PM
If I do not agree with the charged weight, what are the next steps to follow?
If you do not agree with the charged amount against your order's weight, you can raise a dispute for it at Shiprocket. This is called a weight discrepa...
Tue, 12 Apr, 2022 at 3:45 PM
Please explain the Weight Discrepancy tab
The Weight Discrepancy tab is under the Weight Panel of your Shiprocket account. Under this, you'll find the following categories: Order Numb...
Tue, 12 Apr, 2022 at 3:46 PM
Explain the different types of weight terminology used in the platform?
Different types of weight terminology used in the platform are mentioned below:- Entered Weight:  It is the weight that the seller enters into the panel w...
Tue, 12 Apr, 2022 at 3:46 PM
What are the packaging tips to reduce weight errors in shipping?
Packaging tips can help you reduce weight errors in shipping. Some of these are- The size of your package must be such that it exactly fits the pr...
Tue, 12 Apr, 2022 at 3:46 PM
How to calculate the volumetric weight of my shipment?
Determine the volumetric weight of a box:  Divide the cubic size* of the package by 5,000* (in cm) to determine the volumetric weight in kilograms. Incr...
Tue, 12 Apr, 2022 at 3:46 PM
How long does it take to resolve my order weight dispute?
Once you raise a weight dispute, it gets forwarded to our weight experts at Shiprocket. Therefore, it takes a minimum of 7 days to get back to you with a ...
Tue, 12 Apr, 2022 at 3:47 PM
Why is my amount on-hold?
When a weight discrepancy raised against a shipment, we put your wallet amount on-hold. The on-hold amount is the additional charge that the courier has app...
Tue, 12 Apr, 2022 at 3:47 PM
I want to freeze the weight and dimensions of my product
You can now freeze your product's actual weight & dimensions to avoid frequent weight discrepancies. For this: a) Log in to your Shiprocket acc...
Tue, 12 Apr, 2022 at 3:47 PM
How do I export the Weight Discrepancy report?
Yes, you can download all the weight discrepancy order report. Weight Discrepancy takes place when the weight mentioned by the user is different from the we...
Tue, 12 Apr, 2022 at 3:47 PM