Customer Support

To get a hassle-free COD remittance, ensure the following: Bank details are updated in your Shiprocket panel in which you want the amount to get remitted....

In ShipRocket, you can easily view the COD amount that is pending to be remitted. For this; 1. Go to the Billing tab and click on the COD Remittance tab...

ShipRocket offers a range of plans which fit any requirement that a user might have. If you wish to upgrade your plan, follow the steps given below: 1. ...

The Postpaid plan is an effective way for the seller to get more transparent reconciliations, uninterrupted shipping, and benefit from faster COD remittance...

Uh-oh! That definitely shouldn’t be happening. We recommend you contact our customer support team right away by: 1. Sending us an email at support@shi...

We bill our customers twice in a month, therefore you would receive freight invoices at the mid and end of every month.

At ShipRocket, you can find two types of invoices:    Saas invoice: It is a receipt of your purchased plans at ShipRocket. Freight invoice: Invoice fo...

If a Freight invoice is pending: Here, we hold 1.5x of your COD remittance. We will transfer the pending remittance to your bank account as soon as yo...

To pay your shipping invoice, please follow the steps mentioned below: Log into your Shiprocket panel Click on the ‘Billings’ section from the left ...