Customer Support

Yes, from now on, pickup escalation in Shiprocket Mobile Apps will be based on the pickup ID rather than the Manifest ID. When you raise an escalation, yo...

Please keep in mind that once a courier has been assigned to your order, you will not be able to modify the details. 

You may be unable to request pickup for your shipment for the following reasons: 1) Pickup Error: Pickup Error status for your shipments is displayed wh...

Please be assured that if there is a delay, the Shiprocket team has already escalated it. However, if you are dissatisfied and wish to escalate, please foll...