Customer Support

Pickup ID is an alphanumeric unique ID that is generated to group all your shipments together based on the pickup address ID, courier, and scheduled date. S...

To find pickup ID, follow the steps below: a) Log in to your account b) Click on Orders and click on the Pickup Tab. c) Here, you'll find the uni...

Yes, under certain conditions, this is possible. Assume you have two pickup IDs: SRPID-1001 - Five shipments are scheduled for pickup on the same day. ...

No New escalations will be available on Manifest ID. To report any pickup delays, please use Pickup ID.

In Shiprocket, we recently added pickup ID, which allows you to escalate pickup delays. Manifest ID will now be used to report any post-pickup disputes.

When all shipments from pickup ID B are moved to pickup ID A, we remove that pickup ID from the system.

The pickup ID will be automatically removed from the system if all shipments in that pickup ID are canceled.

The following are the various statuses: a) Pick up Scheduled: Pickup of shipments has been scheduled. b) Pick up Completed: All shipments were picked u...

Your shipments can have two different pickup IDs if; One is scheduled before the pickup cut-off time, and the other is scheduled after pickup cut-off tim...

The Manifest and Manifest ID are still valid for pickup and are required when handing shipments over to the pickup executive. Furthermore, except for pick...