Customer Support

In Shiprocket, you can add an order in three ways: a) Single Order b) Bulk Order, and  c) Quick Shipment Add a Single Order a) Buyer Details ...

Follow the steps below if you would like to edit an order: 1) From the left menu, select Orders. This will bring you to the New tab, where you can view ...

Follow the steps below to view your RTO orders: 1) From the left menu, select Orders. 2) Navigate to the RTO tab. You will be able to view all ...

By default, all new orders, whether added manually or imported through sales channels, will be visible in the Orders screen's New tab. Ship a Single...

Follow the steps below if you would like to update orders in bulk: 1) From the left menu, select Orders. This will bring you to the New tab, where you c...

Uploading an Eway Bill for your RTO shipment is mandatory if the order value is more than Rs. 50000.  Steps to be followed: Go to 'Orders' fr...

Download Shipping Invoices: 1) From the left menu, select Orders. This will take you to the New tab, where you will be able to see all of your orders. ...

Order verification is a shipment setting that allows you to verify COD and Prepaid orders before shipping them. You should enable it for your account if; ...

Uploading photographs of your package is not required, but highly recommended. This allows us to determine the size and shape of your package. Note: ...

There are two methods for generating and downloading a manifest: Option 1: Select "Pickup Scheduled" Orders and Download Manifest Option 2: S...