FAQs

I’m already shipping with Shiprocket. Can I use the same account for Saral?
To use Saral, you need to create a different account. Please create a Saral account by following the steps below: Download our Saral app from Google P...
Tue, 21 Jul, 2020 at 2:46 PM
When will I get my COD remittance?
It takes up to 1 working day to transfer the COD amount to your bank account.
Tue, 21 Jul, 2020 at 2:47 PM
What is the minimum recharge value for activating my Saral account?
To start shipping orders with Saral, you need to recharge your wallet with a minimum amount of Rs. 100. 
Tue, 21 Jul, 2020 at 2:48 PM
What can I ship with Saral?
You can send any product with Saral if its final weight is under 15 Kgs.  Note: Please avoid sending restricted or dangerous goods with Saral.
Tue, 21 Jul, 2020 at 2:49 PM
Is Saral available in Hindi?
Yes, Saral is available in both Hindi and English.    
Tue, 21 Jul, 2020 at 2:53 PM
Do you have a postpaid plan for Saral users?
As of now, we don’t have any postpaid plan for Saral.
Tue, 21 Jul, 2020 at 2:54 PM
What is the maximum weight limit for sending my shipments with Saral?
The maximum weight limit for Saral is 15 kgs. However, please do not ship extra-large shipments that can't be carried on a bike. 
Tue, 21 Jul, 2020 at 2:54 PM
Can I send my personal documents/products with Saral?
Yes, you can ship anything to anyone within the range of 50kms with Saral.
Tue, 21 Jul, 2020 at 3:13 PM
Do I need to submit my KYC details for Saral?
No, KYC is not required to ship your products with Saral.
Tue, 21 Jul, 2020 at 3:14 PM
Do I need to provide my bank account details?
Yes, we need your bank account details to transfer your COD amount.
Tue, 21 Jul, 2020 at 3:15 PM