FAQs

I’m already shipping with Shiprocket. Can I use the same account for Saral?
To use Saral, you need to create a different account. Please create a Saral account by following the steps below: Download our Saral app from Google P...
Tue, 21 Jul, 2020 at 2:46 PM
When will I get my COD remittance?
You can receive your COD amount in your bank account after 8 -9 days of order delivery. 
Wed, 18 Nov, 2020 at 5:29 PM
What is the minimum recharge value for activating my Saral account?
There is no minimum recharge value required to activate your Saral account. You can start shipping by paying the shipping charges during checkout.
Wed, 18 Nov, 2020 at 5:39 PM
What can I ship with Saral?
You can send any product with Saral if its final weight is under 15 Kgs.  Note: Please avoid sending restricted or dangerous goods with Saral. Given...
Wed, 18 Nov, 2020 at 5:44 PM
Is Saral available in Hindi?
Yes, Saral is available in both Hindi and English.    
Tue, 21 Jul, 2020 at 2:53 PM
Do you have a postpaid plan for Saral users?
As of now, we don’t have any postpaid plan for Saral.
Tue, 21 Jul, 2020 at 2:54 PM
What is the maximum weight limit for sending my shipments with Saral?
The maximum weight limit for Saral is 15 kgs. However, please do not ship extra-large shipments that can't be carried on a bike. 
Tue, 21 Jul, 2020 at 2:54 PM
Can I send my personal documents/products with Saral?
Yes, you can ship anything to anyone within the range of 50kms with Saral.
Tue, 21 Jul, 2020 at 3:13 PM
Do I need to submit my KYC details for Saral?
No, KYC is not required to ship your products with Saral.
Tue, 21 Jul, 2020 at 3:14 PM
Do I need to provide my bank account details?
Yes, we need your bank account details to transfer your COD amount.
Tue, 21 Jul, 2020 at 3:15 PM