Buyer Communication

What is Whatsapp communication and how is it helpful?
WhatsApp communication is a proactive method of providing live tracking updates to buyers regarding the movement of their orders.  This is an engagement...
Fri, 3 Feb, 2023 at 4:25 PM
How can I select or customize the flow of WhatsApp Communication?
To select or customize the flow of WhatsApp Communication, you can use our predefined message list that is sent to buyers. You can choose at least one or al...
Fri, 3 Feb, 2023 at 4:29 PM
How can I enable or disable Whatsapp Communication?
Follow the listed below steps to enable or disable WhatsApp communication: Step 1: Go to the settings option of your Shiprocket account. Step 2...
Fri, 3 Feb, 2023 at 4:35 PM
Can I use WhatsApp Communication and then pay later?
We apologize, but at the moment we do not offer a "buy now, pay later" model. Payment for all transactions will be deducted from your wallet balan...
Fri, 3 Feb, 2023 at 4:36 PM
What are the benefits of Whatsapp Communication?
The followings are the benefits of WhatsApp Communication: To keep your buyers updated in a Non-intrusive manner To reduce post purchase anxiety ...
Fri, 3 Feb, 2023 at 4:37 PM
How can I take a demo of Whatsapp communication?
To take a demo of WhatsApp communication, follow the listed below steps:  Step 1: Go to the settings option of your Shiprocket account. Step 2:...
Fri, 3 Feb, 2023 at 4:39 PM
How much will WhatsApp Communication cost me?
The price of this feature is also very affordable to perfectly fit within all sizes of budgets. You will be charged a minimal Rs 0.99 per message or an aver...
Fri, 3 Feb, 2023 at 4:40 PM
Which shipment status updates does Shiprocket send?
We send messages for packed, picked, shipped, Out for delivery, arriving early, delivery delayed and delivered. Here is a demo message for Packed: For E...
Fri, 3 Feb, 2023 at 4:42 PM
Can I use my own messages to be sent to the buyer?
Currently, it is not possible to personalize the message that is sent to buyers.
Fri, 3 Feb, 2023 at 4:43 PM