If you do not agree with the charged amount against your order's weight, you can raise a dispute for it at Shiprocket. This is called a weight discrepancy and it arises when the courier partner charges a higher amount for your shipment based on the weight.
At Shiprocket, the amount for your order is charged based on its dead weight or volumetric weight, whichever is higher.
To raise a dispute:
- Go to Weight Panel from the left menu and select Weight Discrepancy.
- Under the tab Actions, you can find the option of Dispute Discrepancy. Click on it to raise a dispute. A new form will pop up. Fill in the information required in it and then click submit.
- Once you raise a dispute, you will need to select a category and a sub-category along with photographs of your shipment.
- After this, Shiprocket will take a maximum of 7 working days to resolve your dispute.
If there is a discrepancy, you will be notified as soon as you log in to your Shiprocket dashboard. If you do not respond within 7 working days, Shiprocket Auto Accepts the discrepancy and deducts the additional amount charged from your Shiprocket wallet.
You can also view your dispute history by clicking on the Show History option under the Action column of the Weight Reconciliation tab.
You can see the amount on hold separately from your wallet balance as you hover over your wallet in the ShipRocket dashboard.