Welcome to the "Courier" tab of your Shiprocket dashboard. Here you can get a better understanding of how different couriers are performing for your account. You can also see your average delivery time, pickup and SLA performance here. Let's take a closer look:
Find exactly what you're looking for by filtering out the rest of the data. You can put a filter on the date, zone, and payment mode.
Note: Filters will work on all data points on the screen. Displayed data will change as per the selected filter.
Let's understand these filters in-depth:
1. Date: Currently, we show a default value for the last 30 Days (Excluding Current Date). The date will work as it is currently working.
2. Zone: We show a default value for all zones: The drop-down contains the following value. You can select multiple options at once:
It's a multi-select.
3. Payment Mode: Currently, we show a default value for both COD & Prepaid orders. The drop-down contains the following value:
Prepaid & COD
Definitions and Description of each data point:
Courier: You'll find all your selected couriers here.
Mode: Mode of shipment.
Shipment Count: These are non-cancelled shipments you have assigned to each courier. Shipment Count is further divided into two categories based on your selected payment mode:
a) COD: No. of COD shipments assigned with each courier and its percentage
b) Prepaid: No. of prepaid shipments assigned with each courier and its percentage
Delivered: Total shipments in delivered status assigned to each courier. Delivered Count is further divided into two categories:
a) 1st Attempt Delivery: Shipments delivered without NDR
b) NDR Delivered: Shipments delivered post-NDR
NDR Raised: Total shipments went to NDR for each courier
RTO: Shipment with status RTO Initiated, RTO Delivered, RTO Acknowledged, RTO-OFD, RTO-NDR
Lost/Damaged: Shipments with status lost/damaged/destroyed
Take a look at how different couriers are performing in terms of pickup
Shipment Picked: Total shipments picked up in the selected period
Pickup within 24hrs: Count of shipments that got picked up in less than 24hrs
Pickup within 48hrs: Count of shipments that got picked up in 24-48hrs
Pickup in 48+ hrs: Count of shipments that got picked in more than 48hrs
Delivered within SLA: Where the delivery time is less than the SLA. You can further see this data based on different shipment zones:
Average Delivery Time:
You can check your average time between each shipment assigned to its first OFD attempt.
ODA Pincode Count: Count of ODA pincodes for each courier. Please note ODA pincode count is independent of the selected filters.
ODA Shipment Count: Count of shipments remain undelivered due to ODA.