Welcome to the "RTO" tab of your Shiprocket dashboard. Here you can get a better understanding of your RTO orders, reasons, and statuses. You can also see your top RTO customers, couriers and cities. Let's take a closer look:



Find exactly what you're looking for by filtering out the rest of the data. You can put a filter on date, zone, courier, payment, and shipment mode. 


Note: Filters will work on all data points on the screen. Displayed data will change as per the selected filter.


Let's understand these filters in-depth:


1. Date: Currently we show a default value for the last 30 Days (Excluding Current Date). The date will work as it is currently working.


2. Zone: Currently we show a default value for all zones: The drop-down contains the following value. You can select multiple options at once:

  • All Zone

  • Zone A

  • Zone B

  • Zone C

  • Zone D

  • Zone E

It's a multi-select. 


3. Couriers: Currently, we show a default value for all couriers. The drop-down contains the list of couriers you have used to date. You can select multiple options at once. 


For example:

  • All Couriers

  • DHL

  • FedEx

  • Delhivery

  • XpressBees


4. Payment Mode: Currently, we show a default value for both COD & Prepaid orders. The drop-down contains the following value:

  • Prepaid & COD

  • COD

  • Prepaid


5. Shipment Mode: Currently, we show a default value for Air & Surface Mode. The drop-down contains the following value:


  • Air & Surface

  • Air

  • Surface



Definitions and Description of each data point:


Total RTO: Shipments in RTO (RTO Initiated, RTO Delivered, RTO Acknowledged, RTO-OFD, RTO-NDR)

RTO Percentage: Shipments in RTO/Total Shipment * 100

RTO Initiated: Shipments with status RTO Initiated RTO-OFD

RTO Undelivered: Shipments with status RTO NDR

RTO Delivered: Shipments with status RTO Delivered RTO Acknowledged



RTO Count Chart: This is a graphical representation of your total RTO counts in the selected date range. If you hover on this, you will be able to view the following values:


  • Total Shipment Count

  • RTO Count

  • RTO Percentage



RTO Status: It’s a graphical representation of the RTO status split. If you hover on this, you will be able to view the following values:


  • Total RTO

  • RTO Delivered

  • RTO Initiated



RTO Reasons: This chart represents the reasons for RTO. On hover, you'll be able to view the following values:


  • Reason

  • RTO Count



Top RTO - Pincodes: Find out your top-10 RTO pincodes


Definitions and Description of each data point:


Pincode: Included pincodes with highest RTO count

RTO Count: Count of RTO as per the pincode

RTO Percentage: RTO percentage of the pincode



Top RTO - City: Find out your top-10 RTO cities


Definitions and Description of each data point:


City: Included cities with highest RTO count

RTO Count: Count of RTO as per the city

RTO Percentage: RTO percentage of the city



Top RTO - Courier:  Find out your top-10 RTO couriers


Definitions and Description of each data point:


Courier Name: Included top couriers with maximum RTO count

RTO Count: Count of RTO as per the courier

RTO Percentage: RTO percentage of the courier



Top RTO - Customer: Find out your top-10 RTO customers


Definitions and Description of each data point:


Name: Included top customers with maximum RTO count

RTO Count: Count of RTO as per the customer

RTO Percentage: RTO percentage of the customer