• The Merchant Agreement (as provided on https://www.shiprocket.in/shiprocket-agreement-v2/) governs the business and legal relationship between  you company/individual/firm/partnership/body corporate), together with any company or other business entity you are representing, if any (hereinafter collectively referred as “Merchant” or “you” or “User”); and BigFoot Retail Solutions Private Limited, a company registered under the Companies Act, 1956, having its registered office at 81A, Road Number 41, Punjabi Bagh (West), New Delhi 110026 and corporate office at Plot No B, Khasra-360, Sultanpur, M.G. Road, New Delhi-110030, offering ‘Logistics Management Services’, under the name ‘Shiprocket’ (hereinafter referred to as “BFRS” or “we” or “Shiprocket” or “Company”, and together with the User referred jointly as the “Parties” and individually as a “Party”).

  • The Merchant Agreement provides that any additional terms and conditions, standard operating procedures (SOPs), service-level agreements (SLAs), terms of use, disclaimers and other policies applicable to general and specific areas of the Merchant Agreement shall be construed to form an integral part of the Merchant Agreement.

  • In furtherance to the above, BFRS has formulated these terms and conditions (“T&Cs”) pertaining to snatched/disputed shipments, which terms and conditions are as follows: 

COD liability in snatching cases

BFRS shall not be liable (in any manner) to remit the Cash-on-Delivery (COD) amount that is to be received as payment by the User, in cases of forcible snatching of the shipments/goods/delivery package.

Resolution in snatching cases

Snatching incidents/cases shall be the sole responsibility of the User and the User shall be liable to initiate actions to resolve such incidents, if any, on its own, including but not limited to legal processes.

Penalty for disputed shipments/cases

BFRS, in its sole discretion, shall have the right to levy penalty on the Merchant in relation to shipments / cases which have been disputed by the courier company, Merchant’s customer or by any third party (including any governmental authority/department).

The said penalty amount shall be decided by BFRS in its sole discretion and may vary from case to case.

  • Clause 12 of the Merchant Agreement (Governing Law and Dispute Resolution) shall be incorporated in these T&Cs by reference and any dispute arising out of / pertaining to these T&Cs, shall be dealt in accordance with the said dispute resolution clause. 

  • BFRS reserves the right to modify these terms and conditions, at any time, without giving any prior notice to the User.