Please read the below terms and conditions applicable for lost shipments:

1. The User agrees to indemnify and hold harmless BFRS, its affiliates, officers, directors, employees, consultants, licensors, agents and representatives from any and all claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Service, violation of this Agreement, or infringement, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity or violation of any applicable law. BFRS will notify the User promptly of any such claim, loss, liability, or demand, and in addition to the User foregoing obligations, the User agrees to provide BFRS with all reasonable assistance, at the User’s expense, in defending any such claim, loss, liability, damage, or cost. 

2. The User agrees that the User on its behalf shall keep BFRS indemnified against all duties, taxes, octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on the shipments. In the event of such charges being levied by any government authority/department, the same can be claimed from the User. The User shall keep BFRS indemnified against any loss, damage, costs, expenses arising out of any action or proceedings initiated by any authority (judicial or regulatory of the like) on account of any act/omissions on its part. 

3 The User undertakes to fully indemnify and hold the third party delivering shipping, tracking and courier delivery services (“Courier Company”) and BFRS harmless in case of any breach of security procedures by the User and / or by its customers, or breach of any term or condition of this Agreement by the User and / or by its customers. 

For any other concern, please refer