Here's how you can escalate your pickup issues if your shipment doesn't get picked up on time:
- Log in to your Shiprocket panel
- Go to 'Orders' from the left menu and locate the "Pickups" tab
- Go to the escalation option on the screen. Here you will find an 'Escalate' button beside your order
- Click on the button and select the appropriate reason for escalating the issue.
- Finally, click on the "Escalate" button to submit.
NOTE: Please wait for the next day (12AM) if your shipment doesn't get picked up on the scheduled date.