Here's how you can escalate your pickup issues if your shipment doesn't get picked up on time:


  • Log in to your Shiprocket panel

  • Go to 'Orders' from the left menu and locate the "Pickups" tab

  • Go to the escalation option on the screen. Here you will find an 'Escalate' button beside your order


  • Click on the button and select the appropriate reason for escalating the issue.



  • Finally, click on the "Escalate" button to submit.


NOTE: Please wait for the next day (12AM) if your shipment doesn't get picked up on the scheduled date.