If you want to escalate your NDR reattempt request, please follow the steps below:


1. Log in to your account and go to "Shipments" from the left menu bar.

2. Now, click on Process NDR.

3. Here, under the "Action Required" tab, you will find an "Escalate" button against your undelivered AWB.


Please refer to the image below:



4. Go ahead and click on the Escalate button. 

5. A pop up will open on your screen, where if you want you can attach any proof in the form of call recording, or chat screenshots. 


Important: Proofs are not mandatory at the time of escalation. However, it is advisable to always escalate your reattempt request with valid proof. 


Please refer to the image below:


5. Finally, click on the submit button to proceed with your escalation. 



Important Points to Remember:


1. Proofs are not mandatory at the time of escalation. However, it is advisable to always escalate your reattempt request with valid proofs to increase the chances of delivery. 

2. You have 6 attempts to escalate/re-escalate an NDR reattempt request. 

3. If you experience a delay in getting a response, please use the re-escalate button to escalate your NDR request.