You can raise a weight dispute, if you do not agree with the charged weight of your package in the Shiprocket panel. To do so-
- Goto Billing→ Weight Reconciliation
- Under the tab Actions you can find an option Dispute. Click on it to raise a dispute. A new form will pop up. Fill the information required in it and then click submit.
- Once you raise a dispute, you will need to select a category and a sub-category along with photographs of your shipment.
- After this, Shiprocket will take maximum 7 days to resolve it.
In case of a dispute, you get pop-ups on your Shiprocket dashboard as soon as you log in. However, if you do not respond to the dispute within seven days, then Shiprocket Auto Accepts it and the additional amount charged is debited from your Shiprocket wallet.
When you respond to a dispute, ShipRocket resolves it in within seven days and gets back to you with a resolution. In case if it's in the favour of the seller, the wallet amount on hold is credited back to the wallet. In the other case, it is credited to the courier company.
You can also view your dispute history by clicking on the Show History option under the Action column of the Weight Reconciliation tab.
You can see the amount on hold separately from your wallet balance as you hover over your wallet in the ShipRocket dashboard.