After submission of details, Shiprocket team manually checks your entries within 24 - 48 business hours & approves or rejects your application based on what they find.


Here's why your KYC verification may have failed:


1. The uploaded documents did not match the submitted information


a) For PAN Card: There may be a discrepancy between the submitted PAN card no. and the uploaded PAN image.

B) For Address Proof: Address Proof is not valid or match with the billing address.


2. Your details were not readable from the uploaded documents

If your KYC Application has failed due to any of the above-mentioned reasons, we request you to upload your documents again. Our team will cross-check your details again and get back to you within 48 business hours.


To upload your KYC documents again, click here