You can connect with the Shiprocket support team via chat, email, or call
- Chat - Say hello to us via chat for a faster resolution. It's available at the bottom-right corner of your Shiprocket panel.
- Email - We recommend you to write an email in case you wish to contact us during offline hours. You can also write to us if you have over one query.
- Call - We recommend you to connect over a call if you have a time-sensitive concern and it needs to be addressed immediately.
Create a Ticket - You can also create a ticket from your Shiprocket panel if you are looking for fast resolutions on your query.
Please note that the support team is available from Monday to Friday between 10:00 AM to 7:00 PM and Saturday between 10:00 AM to 6:00 PM.
Find the Shiprocket Support Escalation Matrix below for your reference:
|Help Desk Line||9266623006||Call from your registered mobile number|
|Email Supportfirstname.lastname@example.org||Write us from your registered email id|
|Escalation Deskemail@example.com||Write us with Ticket number in case you are not|
satisfied with the reply shared by the support team.
|Feedbackfirstname.lastname@example.org||Share your feedback if you are satisfied or|
unsatisfied with the Shiprocket support.