You can connect with the Shiprocket support team via chat, email, or call 


  • Chat - Say hello to us via chat for a faster resolution. It's available at the bottom-right corner of your Shiprocket panel.

  • Email - We recommend you to write an email in case you wish to contact us during offline hours. You can also write to us if you have over one query.

  • Call - We recommend you to connect over call if you have a time-sensitive concern and it needs to be addressed immediately.

  • Create a Ticket - You can also create a ticket from your Shiprocket panel if you are looking for fast resolutions on your query.


Please note that the support team is available on Monday to Friday between 10:00 Am to 7:00 Pm and Saturday between 10:00 Am to 6:00 Pm.

Find the ShipRocket Support Escalation Matrix below for your reference:


Help Desk Line9266623006Call from your registered mobile number
Email Supportsupport@shiprocket.inWrite us from your registered email id
Escalation DeskEscalation@kartrocket.comWrite us with Ticket number in case you are not
satisfied with reply shared by the support team.
Feedbackfeedback@kartrocket.comShare your feedback if you are satisfied or
unsatisfied with the Shiprocket support.