We would like to inform you that the order can be cancelled from the ShipRocket panel itself, till the time it has not been picked up from the customer.

You can cancel the order by following the steps below : 

  • Log in to your ShipRocket panel 
  • Click on Orders > All Orders
  • Click on the Order Id of that shipment. 
  • If the order is not yet updated as shipped, you can cancel the order from Orders Details > Cancel Order on Top Right Side.

After cancellation, the refund amount will be transferred back to your wallet within 3-4 working days.