You can cancel your order or shipment from the Shiprocket panel it's in any of the below statuses:

- AWB Assignment

- Pickup Scheduled

- Pickup Error

- Pickup Exception

- Label Generated

- Pick up Generated

- Pickup Rescheduled

To cancel your order or shipment, please follow the steps below:

  • Log in to your ShipRocket panel 
  • Click on Orders > All Orders
  • Click on the Order Id of that shipment. 
  • On the Order Details page, you'll find a "Cancel" button on the top-right corner of your screen.
  • You need to make a request to cancel your order/shipment. The same will be shared with the concerned courier partner. Once approved, your refund will be credited to your Shiprocket wallet in:

    - 2-3 days if it's an order cancellation, and

    -within 24 hours if it's a shipment cancellation. 

    Note: The refund amount will be reversed back to Shiprocket if the status gets changed after cancellation.