You can cancel your order or shipment from the Shiprocket panel it's in any of the below statuses:
- AWB Assignment
- Pickup Scheduled
- Pickup Error
- Pickup Exception
- Label Generated
- Pick up Generated
- Pickup Rescheduled
To cancel your order or shipment, please follow the steps below:
- Log in to your ShipRocket panel
- Click on Orders > All Orders
- Click on the Order Id of that shipment.
- On the Order Details page, you'll find a "Cancel Order" button on the top-right corner of your screen. Click the button to cancel your order.
If you cancel an order, your amount will be refunded to your Shiprocket wallet in 2-3 business days.
Important: If you cancel a shipment, the amount will be auto-refunded immediately to your Shiprocket wallet. However, If your shipment status gets changed by the time you cancel it, your shipment amount will be charged back by Shiprocket.