You can cancel your order or shipment from the Shiprocket panel it's in any of the below statuses:

- AWB Assignment

- Pickup Scheduled

- Pickup Error

- Pickup Exception

- Label Generated

- Pick up Generated

- Pickup Rescheduled

To cancel your order or shipment, please follow the steps below:

  • Log in to your ShipRocket panel 
  • Click on Orders > All Orders
  • Click on the Order Id of that shipment. 
  • On the Order Details page, you'll find a "Cancel Order" button on the top-right corner of your screen. Click the button to cancel your order.

If you cancel an order, your amount will be refunded to your Shiprocket wallet in 2-3 business days. 

Important: If you cancel a shipment, the amount will be auto-refunded immediately to your Shiprocket wallet. However, If your shipment status gets changed by the time you cancel it, your shipment amount will be charged back by Shiprocket.