You can cancel your order from the Shiprocket panel if the order is in any of the below statuses:
- AWB Assignment
- Pickup Scheduled
- Pickup Error
- Pickup Exception
- Label Generated
- Pick up Generated
- Pickup Rescheduled
Cancel the order by following the steps below :
- Log in to your ShipRocket panel
- Click on Orders > All Orders
- Click on the Order Id of that shipment.
- On the Order Details page, you'll find a "Cancel Order" button on the top-right corner of your screen. Click the button to cancel your order.
After cancellation, the refund amount will be transferred back to your Shiprocket wallet within 3-4 working days.