You can cancel your order from the Shiprocket panel if the order is in any of the below statuses:

- AWB Assignment

- Pickup Scheduled

- Pickup Error

- Pickup Exception

- Label Generated

- Pick up Generated

- Pickup Rescheduled

Cancel the order by following the steps below : 

  • Log in to your ShipRocket panel 
  • Click on Orders > All Orders
  • Click on the Order Id of that shipment. 
  • On the Order Details page, you'll find a "Cancel Order" button on the top-right corner of your screen. Click the button to cancel your order. 

After cancellation, the refund amount will be transferred back to your Shiprocket wallet within 3-4 working days.