Your order will get picked up, once its status is updated as Pickup Scheduled in the Pickups tab. 


You can also refer Different Pickup stages to know more about all kinds of Pick up statuses.


If you generate a Pickup request till 1 pm, Pickup will take place on the same day. However, Pickup generated after 1 pm may not get picked up on the same day and would get assigned for the next day.


You can also check cut-off date yourself while initiating pickup:




In case that your shipment is still not picked up within the scheduled time-frame, we request you raise a pickup escalation directly from your panel. To know more about it, please read the following article:


My pickup is delayed. How do I get priority support for my pickup request?