Shiprocket indeed has defined S.L.A.’s for late deliveries, pick ups, etc.
Pickup SLA:
The pick-up S.L.A. is defined for the first attempt for pickup of your shipment. It is 24-48 hours hours.
Delivery SLA:
Similarly, the delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for delivery of parcels.
Delivery SLA for different zones is mentioned below-
| 1.) Air | 2.) Surface |
| Zone A - Within City - 2 days | Zone A - Within City - 2 days |
| Zone B - Within State - 3 days | Zone B - Within State - 3 days |
| Zone C - Metro to Metro - 3 days | Zone C - Metro to Metro - 5 days |
| Zone D - Rest of India - 5 days | Zone D - Rest of India - 7 days |
| Zone E - Northeast and J&K - 7 days | Zone E - Northeast and J&K - 9 days |