Shiprocket indeed has defined S.L.A.’s for late deliveries, pick ups, etc.
The pick-up S.L.A. is defined for the first attempt for pickup of your shipment. It is 24-48 hours hours.
Similarly, the delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for delivery of parcels.
Delivery SLA for different zones is mentioned below-
|1.) Air||2.) Surface|
|Zone A - Within City - 2 days||Zone A - Within City - 2 days|
|Zone B - Within State - 3 days||Zone B - Within State - 3 days|
|Zone C - Metro to Metro - 3 days||Zone C - Metro to Metro - 5 days|
|Zone D - Rest of India - 5 days||Zone D - Rest of India - 7 days|
|Zone E - Northeast and J&K - 7 days||Zone E - Northeast and J&K - 9 days|