Shiprocket indeed has defined S.L.A.’s for late deliveries, pick ups, etc.


Pickup SLA:


The pick-up S.L.A. is defined for the first attempt for pickup of your shipment.  It is 24-48 hours hours.


Delivery SLA: 

Similarly, the delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for delivery of parcels. 


Delivery SLA for different zones is mentioned below-


1.) Air2.) Surface


Zone A - Within City - 2 daysZone A - Within City - 2 days
Zone B - Within State - 3 daysZone B - Within State - 3 days
Zone C - Metro to Metro - 3 daysZone C - Metro to Metro - 5 days
Zone D - Rest of India - 5 daysZone D - Rest of India - 7 days
Zone E - Northeast and J&K - 7 daysZone E - Northeast and J&K - 9 days