A seller has 24 hours to take an action on NDR orders


Case 1: No one takes an action


Here, we will try to take an action on the seller’s behalf and request the courier partner to reattempt the delivery.


Case 2: Second attempt fails


Here, the order will again come in the NDR panel where a seller can take an action over it. If we receive none action, we will again try to request the courier partner for a re-attempt. However, the reattempt depends on the courier partner.


Case 3: Buyer does not want the order


Let’s suppose a buyer said no to his/her order at the time of delivery. Here, the courier partner will mark the order as RTO.