We request you to take action on your NDR shipments at the earliest or within 24 hours. It will help in forwarding your information to the courier in real-time, which will result in faster response time.
Case 1: No one takes an action
Here, we will try to take action on the seller’s behalf and request the courier partner to reattempt the delivery.
Case 2: Second attempt fails
Here, the order will again come in the NDR panel where a seller can take an action over it. If we receive none action, we will again try to request the courier partner for a re-attempt. However, the reattempt depends on the courier partner.
Case 3: Buyer does not want the order
Let’s suppose a buyer said no to his/her order at the time of delivery. Here, the order will again come in the NDR panel where a seller can take an action over it.