Customer Support

Orders 24

• How to add an order?
• How to edit an order?
• Where can I view my RTO orders?
• Shiprocket: How to ship an order?
• How do I update orders in bulk?

View all 24

Pickup 21

• What is a pickup ID?
• How do I find my pickup ID?
• Can shipments be moved from one pickup ID to another?
• Can I still use Manifest ID to escalate pickup delays?
• What is the difference between a pickup ID and a Manifest ID?

View all 21

KYC 4

• How do I get KYC verified?
• Shiprocket: What documents are required for KYC verification?
• My KYC verification failed. What should I do now?
• Shiprocket: How much time it takes for KYC verification

Channels 20

• How do I integrate Amazon as a channel?
• How Do I integrate Opencart with Shiprocket?
• How Do I integrate Woocommerce with Shiprocket?
• How Do I integrate Magento(version 1) with Shiprocket?
• How do I integrate Shopify as a channel with Shiprocket ?

View all 20

Recharge Wallet 1

• How do I recharge my Shiprocket wallet?

Rate Calculator 5

• How to calculate my shipping rate?
• What do we mean by shipment forward charges and RTO charges?
• Explaining shipping zones: How shipment zones affect order fulfillment and rates?
• I want to send my shipment outside India. How do I check the international shipping rate in Shiprocket?
• How to check the applied COD charges?

Billing 9

• What are the necessary steps to be fulfilled for hassle free COD remittance?
• I want to check how much COD is pending to be remitted?
• I want to upgrade my Shiprocket plan. How do I do it?
• What is Shiprocket Postpaid? How do I activate it?
• I have already activated Shiprocket Postpaid, but it's not showing active for my account.

View all 9

Support 1

• How do I contact the Shiprocket support team?

Weight Panel 10

• Why there is a weight discrepancy pop up on my screen?
• If I do not agree with the charged weight, what are the next steps to follow?
• Please explain the Weight Discrepancy tab
• Explain the different types of weight terminology used in the platform?
• What are the packaging tips to reduce weight errors in shipping?

View all 10

NDR and RTO 15

• What is NDR?
• How to Process an NDR?
• What is the process time for NDR?
• How to escalate my NDR reattempt request?
• How many attempts will be made by the courier company to deliver my order?

View all 15

Rate Card 4

• Can I see all Shiprocket rates in one place?
• How to compare different Shiprocket plans rates while using filters?
• What is Forward, Reverse and Document in the Rate Card?
• What is Minimum Weight?

Postpaid 1

• What is Shiprocket Postpaid? How do I activate it?

User Role Management 1

• How to create Multi-users?

General Enquiry 2

• What are the available plans in Shiprocket and which one would be the most suitable for my shipping needs?
• Can I upgrade and downgrade my plan at any time?

Courier 7

• What is Courier Priority and How to set courier priority?
• How to set courier priority?
• How to set Courier Rules?
• How to Activate or Deactivate Couriers?
• How to block and unblock ODA and RTO pincodes?

View all 7

Shiprocket X (Cross Border) 7

• What is the process to get the shipping Bills?
• What is the delivery TAT for different international couriers?
• What is the TAT for international shipping bills?
• How to do International KYC?
• Why can't I ship more than 30 KGs from Shiprocket?

View all 7

Buyer Communication 9

• What is Whatsapp communication and how is it helpful?
• How can I select or customize the flow of WhatsApp Communication?
• How can I enable or disable Whatsapp Communication?
• Can I use WhatsApp Communication and then pay later?
• What are the benefits of Whatsapp Communication?

View all 9