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Shiprocket 2.0
Orders
24
How to add an order?
How to edit an order?
Where can I view my RTO orders?
Shiprocket: How to ship an order?
How do I update orders in bulk?
View all 24
Pickup
21
What is a pickup ID?
How do I find my pickup ID?
Can shipments be moved from one pickup ID to another?
Can I still use Manifest ID to escalate pickup delays?
What is the difference between a pickup ID and a Manifest ID?
View all 21
KYC
4
How do I get KYC verified?
Shiprocket: What documents are required for KYC verification?
My KYC verification failed. What should I do now?
Shiprocket: How much time it takes for KYC verification
Channels
20
How do I integrate Amazon as a channel?
How Do I integrate Opencart with Shiprocket?
How Do I integrate Woocommerce with Shiprocket?
How Do I integrate Magento(version 1) with Shiprocket?
How do I integrate Shopify as a channel with Shiprocket ?
View all 20
Recharge Wallet
1
How do I recharge my Shiprocket wallet?
Rate Calculator
5
How to calculate my shipping rate?
What do we mean by shipment forward charges and RTO charges?
Explaining shipping zones: How shipment zones affect order fulfillment and rates?
I want to send my shipment outside India. How do I check the international shipping rate in Shiprocket?
How to check the applied COD charges?
Billing
9
What are the necessary steps to be fulfilled for hassle free COD remittance?
I want to check how much COD is pending to be remitted?
I want to upgrade my Shiprocket plan. How do I do it?
What is Shiprocket Postpaid? How do I activate it?
I have already activated Shiprocket Postpaid, but it's not showing active for my account.
View all 9
Support
1
How do I contact the Shiprocket support team?
Weight Panel
10
Why there is a weight discrepancy pop up on my screen?
If I do not agree with the charged weight, what are the next steps to follow?
Please explain the Weight Discrepancy tab
Explain the different types of weight terminology used in the platform?
What are the packaging tips to reduce weight errors in shipping?
View all 10
Rate Card
4
Can I see all Shiprocket rates in one place?
How to compare different Shiprocket plans rates while using filters?
What is Forward, Reverse and Document in the Rate Card?
What is Minimum Weight?
Postpaid
1
What is Shiprocket Postpaid? How do I activate it?
User Role Management
1
How to create Multi-users?
General Enquiry
2
What are the available plans in Shiprocket and which one would be the most suitable for my shipping needs?
Can I upgrade and downgrade my plan at any time?
Courier
7
What is Courier Priority and How to set courier priority?
How to set courier priority?
How to set Courier Rules?
How to Activate or Deactivate Couriers?
How to block and unblock ODA and RTO pincodes?
View all 7
Shiprocket X (Cross Border)
7
What is the process to get the shipping Bills?
What is the delivery TAT for different international couriers?
What is the TAT for international shipping bills?
How to do International KYC?
Why can't I ship more than 30 KGs from Shiprocket?
View all 7
Buyer Communication
9
What is Whatsapp communication and how is it helpful?
How can I select or customize the flow of WhatsApp Communication?
How can I enable or disable Whatsapp Communication?
Can I use WhatsApp Communication and then pay later?
What are the benefits of Whatsapp Communication?
View all 9
NDR & RTO
29
What is Delivery Boost?
What are the features and benefits of Delivery Boost?
How can I join Delivery Boost?
How I can try the Demo of Delivery Boost?
How will I be charged for using the Delivery Boost service?
View all 29