RTO Orders

Return to Origin (RTO) Orders, Manage RTO orders, RTO Order Delay

What is RTO? What are the possible reasons behind RTO?
Your shipment comes in RTO panel when the courier executive couldn't deliver your shipment to the end buyer. In this case they mark the shipment RTO ...
Wed, 6 Feb, 2019 at 6:04 PM
Will I be charged for RTO?
Yes, you will be charged for your RTO shipments. RTO rates depend on your shipment weight and zone. Apart from that, different couriers have different RTO r...
Fri, 13 Nov, 2020 at 12:08 AM
How to block ODA (Out of Delivery Area) pincodes?
ODA stands for Out of Delivery Area. These are remote areas where the majority of courier partners refuses to deliver orders. This results in RTO and poor c...
Fri, 3 Sep, 2021 at 7:58 PM
How to block RTO (Return to Origin) pincodes?
RTO stands for Return to Origin. The process of sending back order to its origin in case of a failed delivery is called RTO.  In Shiprocket, you can blo...
Fri, 3 Sep, 2021 at 7:58 PM
Why are there additional charges for weight and RTO on my account?
When there is a difference between the weight entered by the seller and the actual weight shared by the courier partner, additional charges applied on the s...
Wed, 6 Feb, 2019 at 5:09 PM
Where can I view my RTO orders?
Follow the steps below to view your RTO orders: 1) From the left menu, select Orders. 2) Navigate to the RTO tab. You will be able to view all ...
Tue, 12 Apr, 2022 at 12:08 PM
How to upload Eway Bill for my RTO order?
Uploading an Eway Bill for your RTO shipment is mandatory if the order value is more than Rs. 50000.  Steps to be followed: Go to 'Orders' fr...
Tue, 12 Apr, 2022 at 12:40 PM
What is RTO Initiated, Delivered and Acknowledged?
RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to the origin or the shipper's address.  You ...
Wed, 5 Jul, 2023 at 2:06 PM
What happens if I don’t upload an Eway Bill for my RTO shipment?
Non-compliance with the Eway bill rules can result in both monetary and non-monetary loss. We, at Shiprocket or our associated courier partners, do not take...
Mon, 15 Feb, 2021 at 6:31 PM