The NDR tab is the part of the Shipments section. It shows the non-delivered orders along with the reasons for their non-delivery.
- To process an NDR, you need to respond to the raised NDR with “Reattempt” or “Return To Origin” (as per the situation) along with the appropriate remarks.
- A maximum of 3 attempts is done by the courier partner to deliver your order to the end customer post which it is marked as RTO and the shipment is returned to the pick up location.
However, if you find that despite of raising NDR, correct action is not taken on your request, you need to share customer call recording with us over new ticket so that we can escalate the issue to concerned logistics partner escalation desk and get it resolved for you.